Start here
Use the table below to find the right article for your problem.| Symptom | Article |
|---|---|
| Order not marked as Paid after customer pays | Callbacks failing → |
| Error code on checkout or in logs | Error code guide → |
| “Unable to generate new address” error | Address generation → |
| Gap limit errors (1006, 1008, 1009) | Gap limit FAQ → |
| Payment received but not showing in orders | Missing funds → |
| Test Setup fails with a red error | Callbacks failing → |
Most common issues
Error code guide
Full reference for all Blockonomics error codes 1000–1014, with fixes for each.
Callbacks failing
Why order status doesn’t update after payment — and how to fix DDoS protection blocking our callbacks.
Gap limit FAQ
What the gap limit is, why you’re hitting it, and how to resolve it.
Missing funds
How to find payments that arrived but aren’t showing up correctly.
Still stuck?
If none of the articles above resolve your issue, you can:- Search the Community Forum — many issues have been solved there
- Open a support ticket with your error details, tx IDs, and screenshots